THE LYNCHBURG MUSIC FEST IS GOING CASHLESS!
Now experience ultimate convenience and faster transactions at the Lynchburg Music Fest. By using RFID wristbands and Cashless Payment Technology your wristband becomes your ticket and your digital wallet.
USING CASHLESS PAYMENT TECHNOLOGY
Your festival wristband is not only your ticket to get into the Lynchburg Music Fest faster, but it will also be used as your digital wallet to make purchases at the event – all with a simple tap of your wristband! Gone are the days of having to worry about fumbling for change; instead, enjoy fast, convenient and secure transactions using your RFID-enabled wristband. Now, all you have to focus on is having a good time!
The only form of payment accepted at all vendor locations will be your RFID wristband – you just double-tap to pay! Vendors will no longer accept cash, credit or debit card. Instead, it’s all connected to your wristband! Paying for drinks, food and merchandise at the event is now easier, faster and...well, festive!
To pay using your RFID wristband, you will start by “topping-up” and loading money into your cashless account. Once you make purchases by double-tapping your wristband at vendor locations, the amount spent will automatically be deducted from your account balance. If you run out of credit, you can recharge and top-up again at any time.
CASHLESS PAYMENT BENEFITS
• Online top-up available to registered users
• Super convenient - your wristband is on you at all times
• Faster transaction times
• No need to fumble in your pockets for change
• Better control of your budget and spending - you choose how much to top-up
• Worry free experience and more time to enjoy the event
BONUS! LOAD $200 AND GET AN EXTRA $30
Receive a FREE $30 bonus for every $200 you top-up online and spend at the event.
Note: A minimum of $200 must be topped-up in a single transaction to receive the bonus. $200 must be spent at the event before the $30 bonus can be redeemed. Top-up bonuses cannot be refunded or used to pay for the refund processing fee.
HOW TO REGISTER YOUR WRISTBAND AND ADD FUNDS (TOP-UP):
Create Your Account:
Click on the “Register Your Wristband” button to be re-directed to the registration page. Simply enter your personal details and wristband numbers (which are found on the BACK of your wristband) as shown below, then click “Register.”
Top-up Your Account:
Now that you’ve created your cashless account, click the button below to Login and click the
“Top-up” tab. Select the “Top-up” button and enter the amount of credit you wish to add. Click “Checkout” to be redirected to the payment site.
Enjoy the Benefits of Cashless Technology:
Login and top-up from your smart phone any time you wish to add more credit, or simply visit a
Top-up Station onsite to add funds. The super quick double-tap cashless system keeps you away from long lines and available to enjoy more of the show!
All unspent credit, excluding top-up bonuses, will be refunded back to you after the event (less a $5.00 refund processing fee). Please review our refund policy for more details.
ENABLING AUTO TOP-UP
The easiest and most convenient way to add credit to your account is to “Enable Auto Top-up”. With the “Enable Auto Top-up” feature, your account balance will automatically re-load $50 into your account when your balance drops below $10.
In order to enable Auto Top-up, you must click “Yes, enable” when topping-up online and the transaction must be successful. Only then will the top-up amount be charged to your credit card and you will receive an email notification of this transaction. Your account will then auto top-up when you fall below $10.
Benefits of Auto Top-up:
Optimal convenience - you’ll never run low on credit at the event
Saves you time not having to visit a “Top-up Station” to top-up more credit
Automatic email notifications whenever your account gets re-loaded with credit
Automatic refund back on your credit card for leftover credit after the event
CASHLESS PAYMENTS FAQ
Q) WHAT IS A CASHLESS ACCOUNT?
Think of a cashless account as a pre-paid account, and your RFID wristband as the key to that account. The funds you top-up are stored in this account, and each time you tap your wristband to make a purchase, the amount will automatically be deducted from your account balance.
Q) WHY IS IT IMPORTANT TO REGISTER YOUR WRISTBAND?
Ability to top-up your account in advance, saving you time from visiting a “Top-Up Station” at the event
Email notifications of all your top-up and purchase transactions
Tracking of your on-site purchases
Automatic refund after the event (for any leftover credit from online top-ups)
Refund requests from cash top-ups onsite must be submitted from a registered account
If you ever lose or break your wristband, customer service will be able to cancel and re-issue you a new wristband and transfer your account balance – but only if you are registered
Contest and prize giveaway opportunities
Q) CAN I LINK MORE THAN ONE WRISTBAND TO MY CASHLESS ACCOUNT?
Register a new account for each wristband if you want to keep your spending separate. Assign a wristband to each of your buddies and have them each create a new account with their wristband numbers.
INDIVIDUAL VERSUS SHARED CASHLESS ACCOUNTS
Individual Cashless Account:
linking only one wristband to a cashless account for individual spending.
Shared Cashless Account: linking two or more wristbands to your cashless account to allow all linked items to make purchases from the same pool of funds. Once a wristband is linked to a cashless account or topped-up, you won’t be able to create a new cashless account for that item or add it to another cashless account for shared spending. You will not be able to separate the spending amounts of linked wristbands.
Shared Cashless Account:
linking two or more wristbands to your cashless account to allow all linked items to make purchases from the same pool of funds. Once a wristband is linked to a cashless account or topped-up, you won’t be able to create a new cashless account for that item or add it to another cashless account for shared spending. You will not be able to separate the spending amounts of linked wristbands.
**To take advantage of a Shared Cashless Account, make sure you link all wristbands before you top-up.**
Q) HOW DO I TOP-UP CREDIT?
At the Festival:
You can top-up at one of the onsite Top-Up Stations located throughout the event grounds, and trained staff will be on-hand to help you through the process. If you’ve registered your cashless account, you can top-up at any time right from your smart phone!
Q) HOW DO I MAKE A PURCHASE?
Now that you’ve topped-up your account, you can make cashless purchases for food, drinks and merchandise at the event. Once you’re at a vendor location:
Tap your wristband on the RFID reader.
Place your order with the staff.
Tap your wristband a second time to confirm your transaction.
The amount will automatically be deducted from your account. It’s that easy!
Q) CAN I COMBINE THE CREDIT OF TWO WRISTBANDS?
The only way you can share credit is to have those wristbands as part of a shared account. Wristbands can only be added to a shared account prior to having been topped-up or registered to an individual account.
Q) CAN I SPLIT THE COST OF SOMETHING WITH A FRIEND?
No, you cannot split payment for an item. Only one wristband can be used to open the transaction, and that same wristband must be used to close and confirm the purchase. This is a security feature to ensure the purchaser is in control of their own spending.
Q) HOW DO I CHECK MY CASHLESS BALANCE?
If your wristband is registered to a cashless account, you can log in and check your balance at any time. Or, simply tap your wristband at any payment point or Customer Service location and your cashless balance will be visible from the reader.
Q) I FROZE MY WRISTBAND BY MISTAKE, SO HOW DO I UNFREEZE IT?
The “Freeze” feature, which is only available to registered users, allows you to “freeze” a lost or stolen wristband so no further purchases can be made. You can freeze your wristband from the “Wristbands” tab of your cashless account, and can unfreeze by clicking the button a second time. Or, visit any Customer Service station for assistance.
Q) HOW DO I GET A REPLACEMENT WRISTBAND IF IT’S LOST OR I PULLED IT TOO TIGHT?
If you’ve created an account online and linked your wristband to it, no worries! Visit Customer Service at the event and they will deactivate your lost wristband and issue you a new one. Please bring valid photo ID. Link the new wristband number to your account and continue having a great time – your money is still in your account if you’ve previously linked it.
However, if you did NOT create an online account and didn’t link your wristband, unfortunately your remaining credit balance can no longer be retrieved. To get a replacement wristband, visit Customer Service and show proof of your original event ticket purchase along with valid photo ID. If someone else bought the tickets on your behalf, you will need to bring the original purchaser with you to the kiosk and show proof of purchase along with valid photo ID. Replacement wristbands will be issued at the discretion of the Customer Service Representative.
To avoid this issue, we strongly recommend you create an account and link your wristbands to that account prior to the event. Treat your wristband the same way you would treat cash! We are not responsible for any funds stolen / missing from your wristband if you lose it.
Q) WHAT IS YOUR REFUND POLICY FOR LEFTOVER CREDIT?
All credit left unredeemed by July 11, 2021 will be refunded in accordance with the terms below:
Credit Card & Debit Card: Leftover funds on your account purchased online or on-site at the event using a credit card or debit card will automatically be refunded back to your card (less a $5.00 refund processing fee) within 10 business days following the end of the event.
Cash: Leftover funds on your account purchased on-site at the event using cash will require you to complete a Manual Refund in your online account page (less a $5.00 refund processing fee). Upon verification, the refund will be processed within 10 business days following the closure of the refund period.
Additional Terms Applied to All Regions:
All refunds are subject to a $5.00 refund processing fee.
Unspent Bonus credits will not be refunded and cannot be used to pay for the $5.00 refund processing fee.
Refund processing is subject to verification of the data inputted by the guest in the Manual Refund Form. The guest is responsible for submitting accurate data.
The deadline to apply for a manual refund is July 23, 2021.
Q) STILL HAVE QUESTIONS OR TROUBLESHOOTING ISSUES?
Please e-mail firstname.lastname@example.org and provide the following information:
Full registered name
What action you are trying to take (topping up, registering, etc.)
Where the problem appears (e-mail, login screen, external payment site, etc.)
What the exact error message is
Transaction number (if applicable)
If you have questions on-site at the event, please speak with a representative at Customer Service or a Top-Up Station.